Before You Arrive
Frequently Asked Questions
Everything you might want to know before your stay. If your question is not here, our team is one message away.
01
Booking & Payments
Reservations, rates and changing your plans.
How do I make a reservation?
When is payment taken?
What is your cancellation policy?
Do you offer long-stay rates?
02
Your Stay
Rooms, times and the little details.
What time is check-in and check-out?
Is breakfast included?
Are children welcome?
Can I bring my pet?
03
Getting Here
Transfers, arrivals and moving around.
How far is the airport?
Do you offer airport transfers?
Can I arrive by fast boat?
04
Dining, Spa & Experiences
Tables, treatments and days out.
Do I need to book the restaurant?
Can you cater for dietary needs?
How do I book spa treatments?
Can you plan snorkelling and diving?
Still Curious?
Ask Us Anything
Our team replies within a day, usually much sooner.
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